Car broke down? Private driver in 20 minutes
TaxiNeo sends a private driver to transport you immediately. 138 cities and 30 motorways covered in France.
138
Cities covered
30
Motorways
20 min
Response time
24/7
Availability
Why this service exists
The problem nobody solves when your car breaks down in France
Every year in France, over 4 million drivers experience a car breakdown. Whether you are a tourist, an expat or a business traveller, breaking down on unfamiliar roads in a foreign country adds a layer of stress that locals don't face. The language barrier, different roadside procedures, and unfamiliar geography make an already bad situation worse. When you call a tow truck, they take your vehicle to a garage — but they don't take YOU where you need to go.
Our breakdown assistance service fills this gap. As soon as your vehicle is immobilised — in a city, on a national road or on a motorway — you contact us. A professional English-speaking private driver is dispatched immediately. They arrive within 15 to 25 minutes in urban areas, or 20 to 40 minutes on motorways. They pick up you, your passengers and your luggage, and drive you to your chosen destination: a garage, your hotel, the nearest TGV station or airport.
Unlike a tow truck that only carries one passenger in the cab, our sedans seat up to 4 people and our vans up to 7. The fare is fixed and communicated before pickup — no meter, no night surcharge, no weekend premium. The service operates 24 hours a day, 365 days a year, across 138 cities and 30 motorways throughout France.
6 reasons to choose us
What makes us different from a standard breakdown service
Speed: driver in 20 minutes
Our driver network spans 138 cities across France. Average response: 15-25 min in urban areas, compared to 45-90 min for a standard tow truck. You are not left waiting on the roadside for hours.
Fixed fare with no surprises
The price is communicated by phone before pickup. No meter, no night premium, no Sunday or bank holiday surcharge. You know exactly what you will pay before you get in the car.
Transport for all your passengers
A tow truck only accepts one passenger. If you are travelling with family — three children, a partner, luggage — that is a problem. Our sedans and vans carry up to 7 people in a single trip.
Your choice of destination: garage, hotel, station
The tow driver drops you at the nearest garage. We take you exactly where YOU want to go. Your hotel, a train station, the airport, a car rental agency — your call entirely.
Available 24/7, even at 3am
Night-time breakdowns are the most stressful: no buses, no metro, empty streets in an unfamiliar area. Our service runs round-the-clock. A driver is available whatever the hour, including Christmas Eve and New Year's Day.
Works alongside your travel insurance
Most European car insurance policies apply a distance franchise of 25-50 km. If you break down near your accommodation, roadside assistance may not be triggered. We operate with no distance restriction whatsoever.
138 cities
Breakdown assistance in your city
30 motorways
Breakdown on a motorway? We come to you
How it works
4 simple steps
Get to safety
Turn on hazard lights, put on your high-visibility vest and move to a safe position.
Call TaxiNeo
Contact us at +33 7 59 59 29 34 or via the form. Indicate your position and destination.
Driver arrives in 20 min
A professional driver is dispatched immediately to your location.
Transport to destination
The driver takes you directly to your destination: garage, home, station, work.
Frequently asked questions
Everything you need to know about breakdown assistance
A tow truck recovers your vehicle but does not transport you to your destination. Our service is complementary: while the tow truck handles your car, a private driver takes you wherever you need to go — garage, hotel, office or train station. You no longer waste hours stranded at a random garage.
Car broke down?
A private driver arrives in 20 minutes. Fixed fare, 24/7 service, all passengers transported.