Rapid pickup of your policyholders after breakdown, accident or vehicle immobilisation. Guaranteed fare, available 24/7 across France.
Request partner accessAssistance Platform — Claim
Claim #CLM-2024-8847
25 min
Average pickup time
24/7
Always available
50+
Cities covered in France
98%
Policyholder satisfaction rate
Your advantages
Breakdown at 3am, accident on the weekend: our drivers are always available to pick up your policyholders.
Every ride fare is fixed upfront. No surcharges, no surprises on your claim file billing.
Network of licensed taxis across 50+ French cities. Wherever your policyholder is, a driver is nearby.
Track all claim-related rides in real time. Full history, status of every transport at a glance.
Detailed monthly invoice by claim reference number. Automatic accounting export, compatible with your management tools.
Connect TaxiNeo to your assistance platform via our API. Automatic taxi dispatch when a claim file is opened.
Your workspace
Manage all your policyholders' transport from one centralised interface. Tracking, history and billing in one place.
Assistance — March 2026
Rides
127
+18%
Budget
4 850 €
+12%
Satisfaction
4.9
★★★★★
Rides per week
How it works
Free sign-up in minutes. Set up your workspace, add team members and configure your billing preferences.
When a policyholder needs a taxi, create a request with the pickup address and destination. A driver is assigned within minutes.
Track every ride in real time. At month's end, receive a detailed invoice by claim file, ready for your accounting.
Testimonials
"TaxiNeo lets us guarantee rapid pickup of our policyholders, even in the middle of the night. Billing by claim reference greatly simplifies our management."
Nathalie R.
Claims Director, AssurPlus
"Integration with our platform was straightforward. Our operators book a taxi in one click, and real-time tracking reassures our clients."
Frédéric M.
Operations Manager, AssistDirect
"When one of our customers breaks down with a rental vehicle, TaxiNeo is our go-to solution. Fast, reliable and cost-controlled."
Sandrine L.
Customer Service Manager, AutoLoc France
Frequently asked questions
Our network covers 50+ cities across France, including all major metropolitan areas and their suburbs. We are continuously expanding our coverage.
In urban areas, the average is 15 to 25 minutes. In suburban areas, expect 25 to 40 minutes depending on local availability.
Each month you receive a detailed invoice referenced by claim number. Payment by bank transfer or direct debit. CSV or PDF export available.
Yes, our REST API allows you to book a taxi, track the ride in real time and receive billing data automatically in your system.
4-seat saloons, minivans for up to 7 passengers, wheelchair-accessible vehicles. Specify your needs when booking for a suitable vehicle.
Fill out the form below, we'll respond within 24 hours.
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