Professional seated healthcare transport (TAP) to hospitals, dialysis centres, chemotherapy units and rehabilitation facilities. Drivers trained in patient care, wheelchair-accessible vehicles, direct CPAM billing with no upfront cost.
138
Cities covered
100%
CPAM approved
24/7
Availability
4.9/5
Patient rating
Our advantages
No upfront payment: CPAM pays the taxi directly. Under ALD, AT, CMU-C or disability, coverage is 100%. Electronic claims processed in real time from the vehicle.
Vans with access ramps, wheelchair securing systems, space for powered wheelchairs. Drivers trained in wheelchair handling and patient assistance.
Arrival 10 minutes before your medical appointment. Real-time travel calculation. Critical for dialysis and chemotherapy schedules.
First aid certification (PSC1), patient assistance techniques, smooth and adapted driving. Healthcare-specific hygiene protocols.
One call to schedule all your sessions. Same driver each trip where possible. Trust relationship essential for patient wellbeing.
Faster journeys through reserved lanes. Less fatigue for the patient, improved punctuality for appointments.
Use cases
Regular transport 3 times a week. Home pickup, accompaniment, waiting during session (3-4h), return. 100% coverage under ALD.
Smooth driving adapted to patient comfort, controlled temperature. Safe return after session even in case of fatigue or nausea.
Daily or multi-weekly transport. Post-operative (hip, knee replacement), post-stroke intensive physiotherapy.
One-off transport to cardiologists, oncologists, nephrologists, neurologists. Round trip with waiting.
PMR van with access ramp, wheelchair securing, driver trained in wheelchair handling and patient transfers.
Outward transport to hospital, return on discharge. Luggage assistance, accompaniment to admissions desk.
How it works
Ask your doctor for a medical transport prescription (PMT) specifying 'taxi' or 'TAP' mode. Mandatory for CPAM coverage.
Call +33 7 59 59 29 34 or fill in the online form. Specify date, time, healthcare facility and vehicle type.
Home pickup 10 minutes early, direct journey, accompaniment to department, waiting, return home.
Electronic claims with your Carte Vitale. No upfront payment under ALD, AT, CMU-C. Otherwise 35% covered by supplementary insurance.
Frequently asked questions
A CPAM-approved medical taxi is certified by the French national health insurance for professional seated transport (TAP). The driver is trained in patient transport, the vehicle is certified, and third-party billing means CPAM pays the taxi directly. Third-party billing only works if the prescription was issued before the transport and the driver is approved in the department where it starts. Without that, the ride is an ordinary one, paid by the patient.
You need a medical transport prescription (PMT) from your doctor BEFORE the transport. Present the PMT, Carte Vitale and supplementary insurance card. Under ALD, AT, CMU-C: 100% coverage. Otherwise CPAM 65% + supplementary 35%. The prescription must predate the ride: a document issued afterwards cannot be used to claim the journey. Keep the receipt handed over at the end, as it carries the details the fund checks.
Dialysis, chemotherapy, radiotherapy, rehabilitation, specialist consultations, scheduled hospitalisations, medical examinations (MRI, CT scan, biopsy), post-operative care. A medical transport prescription is required. The prescription must be issued before the transport: without it, the ride is an ordinary one, at your own expense and not reimbursed. The driver must also be approved in the department where the transport starts.
Yes, our fleet includes PMR vans with access ramps, wheelchair securing systems and space for powered wheelchairs. Specify your PMR requirement when booking. A non-folding chair does not fit in a saloon's boot, which is why stating the requirement when booking is what gets an adapted van assigned. Guide dogs and assistance dogs can never be refused.
Yes, for round trips the driver waits throughout your consultation or session. Waiting time is included in the CPAM-agreed rate and fully covered. For a long session such as dialysis, hiring by the hour is arranged in advance so a vehicle stays on site. Waiting time is not charged to the patient beyond the agreed rate.
138 cities
The CPAM-approved medical taxi is the most widely used healthcare transport mode in France for autonomous or semi-autonomous patients. Regulated by the Public Health Code, it enables patients to attend medical appointments with no upfront payment through third-party billing. The medical transport prescription (PMT) is the key document that unlocks reimbursement rights.
TaxiNeo offers this service in 138 French cities, with CPAM-approved drivers trained in patient care and wheelchair-accessible vehicles. Series packages (5 or 10 round trips) are particularly suited to dialysis, chemotherapy or rehabilitation patients who need regular, planned transport.
TaxiNeo's differentiation rests on three pillars: punctuality (arrival 10 minutes before appointment), patient comfort (smooth driving, controlled temperature, sickness bag) and administrative simplicity (electronic claims, automatic recurring schedules, single point of contact). For ALD patients, coverage is 100% by the national health insurance.
Free quote in 2 minutes. Third-party billing, PMR vehicle, trained driver.
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