Legal Notice

1. Site Publisher

The publisher assumes editorial responsibility for all content published on the website, with the exception of price calculation results which depend on data entered by the user and tariff parameters in effect at the date of consultation.

2. Hosting

Vercel is a cloud platform for static and serverless deployment. The infrastructure relies on a global edge network that serves pages from the server closest to each visitor. HTTPS is used to encrypt all data in transit. As a technical hosting provider, Vercel does not exercise editorial control over the website's content.

3. Intellectual Property

All content on this site (texts, images, logos, graphics, software, calculation algorithms) is protected by copyright and intellectual property law under Articles L.111-1 et seq. of the French Intellectual Property Code. Any reproduction, representation, modification or adaptation, in whole or in part, is prohibited without prior written authorization from TaxiNeo.

Users are authorized to browse the website for personal, non-commercial use. Brief quotations for informational purposes are permitted provided the source is credited.

4. Personal Data Protection

In accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act of January 6, 1978, you have the right to access, rectify, delete, restrict processing, data portability, and object to processing of your personal data.

Data collected on this site (name, email, phone, pickup and drop-off addresses) is used exclusively for processing your taxi bookings and managing your account. This data is never sold, traded, or transferred to third parties for commercial purposes.

4.1 Data Controller

The data controller is Radif Partners, reachable at contact@taxineo.fr. Given the nature of the website and the absence of large-scale processing of sensitive data, the appointment of a Data Protection Officer (DPO) is not legally required under Article 37 of the GDPR.

4.2 Legal Basis

Data processing is based on the following legal bases under Article 6 of the GDPR: contractual necessity (Art. 6(1)(b)) for processing bookings, and legitimate interest (Art. 6(1)(f)) for the anonymous stability check, site security and server log files.

4.3 Data Retention

Booking data is retained for the duration necessary to perform the service, then archived in accordance with legal obligations. Contact data is retained for 3 years from last contact. Server log files are automatically deleted after 30 days.

4.4 Your GDPR Rights

Under the GDPR, you have the following rights: right of access (Art. 15), right to rectification (Art. 16), right to erasure (Art. 17), right to restriction of processing (Art. 18), right to data portability (Art. 20), right to object (Art. 21), and right to lodge a complaint with a supervisory authority (Art. 77).

To exercise your rights, contact us at: contact@taxineo.fr. We undertake to respond within 30 days. You also have the right to lodge a complaint with the CNIL (French data protection authority): www.cnil.fr

5. Cookies

Browsing the site sets two Google Analytics audience measurement cookies (_ga and _ga_2Z22GS67QY, 13 months at most), with no advertising, provided by Google Ireland Limited; you can block them in your browser or with the tools.google.com/dlpage/gaoptout add-on. Users who sign in to an account also receive a strictly necessary session cookie, removed when they sign out.

Page stability is monitored anonymously with Microsoft Clarity in its cookie-free mode, with page content and inputs masked. Details are in the privacy policy.

6. Data Processors

The following processors may handle data on our behalf:

• Vercel Inc. — Website hosting (United States, EU standard contractual clauses)
• Google Ireland Limited — Google Analytics, audience measurement with cookies, no advertising (Ireland; possible transfer to Google LLC under the Data Privacy Framework)
• Microsoft Ireland Operations Limited — Cookie-free Microsoft Clarity, anonymous stability check (Ireland)
• Resend — Confirmation emails (United States, EU standard contractual clauses)
• Supabase, Inc. — Accounts and bookings database (servers in Ireland)
• Google Ireland Limited — Address suggestions and route calculation (Google Maps)
• Apple Inc. — iPhone app notifications (Apple Push Notification service)
• Google Ireland Limited — Android app notifications (Firebase Cloud Messaging)
• Cloudflare, Inc. — Turnstile anti-bot check on forms (United States, EU standard contractual clauses)

7. Terms of Use

TaxiNeo is a platform connecting passengers with licensed taxi drivers. Drivers operate as independent professionals holding a taxi license.

Displayed prices are fixed prices, agreed upon before booking. They include pickup, the journey and any tolls unless otherwise stated.

Use of the site implies full acceptance of these terms. Users agree to use the site in accordance with its intended purpose and applicable regulations.

Content and conduct: there is no tolerance for objectionable or abusive content (photo, profile text, messages) or for abusive, threatening or discriminatory behaviour. Anyone can report a driver ("Report" link on their profile and on each ride); a signed-in organisation or driver can also block them. Our team reviews every report within 2 hours, removes the content concerned and can suspend the account. In an emergency, call 17 or 112.

8. Limitation of Liability

TaxiNeo strives to provide accurate and up-to-date information. However, we cannot guarantee the accuracy or completeness of information published on the site. Price estimates are provided for guidance and may vary depending on traffic conditions, detours, and unforeseen events.

TaxiNeo shall not be held liable for any direct or indirect damages resulting from the use of the site, including data loss, service interruptions, or damages to user equipment. The site is provided "as is" without warranties of any kind.

9. External Links

The site may contain links to external websites. The publisher has no control over the content of these third-party sites and disclaims all responsibility for their content, privacy practices, or availability.

10. Applicable Law

These legal notices are subject to French law. In the event of a dispute, an amicable resolution will be sought before any legal action. Failing that, the French courts shall have sole jurisdiction. The potential invalidity of any clause shall not affect the remaining provisions.

11. Contact

For any questions regarding these legal notices, contact us at:
contact@taxineo.fr
07 59 59 29 34