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Taxi and disability: the complete guide
Everything about taxi accessibility for people with disabilities: adapted vehicles, rights, financial support and booking.
Wheelchair-accessible taxis
Wheelchair-accessible taxis (PMR) are vehicles specially equipped with ramps or tail lifts for wheelchairs. They have sufficient space to accommodate a wheelchair without folding it and securing systems that comply with safety standards. In France, major cities have a fleet of accessible taxis, but their number remains insufficient.
Rights of people with disabilities
A taxi driver cannot refuse a person with a disability. The law of 11 February 2005 guarantees transport accessibility for people with disabilities. The driver must help the passenger board and alight from the vehicle and load the wheelchair or mobility aids. No surcharge may be applied on account of the disability.
Approved medical taxis for people with disabilities
Holders of a mobility inclusion card (CMI) or those recognised as disabled can benefit from approved taxi transport covered by the CPAM. The reimbursement rate is 65% (or 100% for long-term conditions, recognised disability or co-payment exemption). A medical transport prescription is required for each medical journey.
Available financial support
Several forms of financial support exist for disabled transport: the Disability Compensation Benefit (PCH) from the MDPH, the Disabled Adult Allowance (AAH) which frees up transport budget, and departmental council grants. Some supplementary health insurers also offer an annual transport allowance for people with disabilities.
Booking an accessible taxi with TaxiNeo
TaxiNeo lists drivers with wheelchair-accessible vehicles across France. When booking, specify your needs (wheelchair, walker, accompanying person) and we automatically assign a suitable vehicle. The TaxiNeo fixed price applies with no disability-related surcharge.
FAQ
Frequently asked questions about taxis in Taxi et handicap
Can a taxi refuse a wheelchair user?
No, refusing a person because of their disability is illegal and constitutes discrimination punishable by criminal sanctions. The driver must accept the fare and assist the passenger.
How do I book a wheelchair-accessible taxi?
With TaxiNeo, tick the 'wheelchair-accessible vehicle' option when booking. You can also specify your needs in the comments field. The accessible vehicle is guaranteed at no extra charge.
Is taxi transport covered for disabled people?
Yes, with a medical transport prescription, the approved taxi is reimbursed at a minimum of 65% by the CPAM. For long-term conditions or disability, coverage can be total.
Are assistance dogs accepted in taxis?
Yes, guide dogs for the blind and assistance dogs must be accepted in taxis. The driver cannot refuse them or charge a surcharge for their presence.
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