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How to take a taxi in France
Everything you need to know about taking a taxi with confidence: finding one, getting in, paying and knowing your rights.
Hailing a taxi on the street
In France, you can hail an available taxi on the street by raising your hand. A taxi is available when its rooftop light is green. If it is off or red, the taxi is occupied or off duty. In major cities like Paris, this method is simple and quick, especially during the day.
Taxi ranks
Taxi ranks are found outside train stations, airports, hospitals and in city centres. They are marked with a blue 'TAXI' sign. You must respect the queue and board the first available taxi. The driver cannot legally refuse a fare except in specific legal circumstances.
Booking a taxi online
Online booking is the most practical way to guarantee a taxi at your preferred time. With TaxiNeo, you book in seconds with a fixed price displayed upfront. It is ideal for airport transfers, medical appointments or any planned journey. You receive instant confirmation by email and SMS.
During the ride
Once aboard, clearly state your destination to the driver. The taximeter must be started at the beginning of the journey. You have the right to request a receipt at the end of the ride. The driver must take the shortest or fastest route, unless you request otherwise.
Paying and exiting
Payment can be made in cash or by card (mandatory since 2022 for taxis). Check the amount on the meter and ask for a receipt. With TaxiNeo, the price is fixed at booking and online payment is secure. Remember to check you have not left anything behind before exiting the vehicle.
FAQ
Frequently asked questions about taxis in Comment prendre un taxi
Can a taxi refuse to take me?
A taxi at a rank or hailed on the street cannot refuse a fare without a legitimate reason (too-short distance, dangerous behaviour, unauthorised animal). Unjustified refusal is punishable by a fine of 150 euros.
How do I know if a taxi is available?
Look at the light on the roof of the vehicle. Green means available. Red or off means occupied or off duty. The word 'TAXI' must be permanently visible.
Can I choose the route?
Yes, you can request a specific route. By default, the driver takes the shortest or fastest route. If you request a detour, the fare may be higher.
Should I tip the driver?
Tipping is not mandatory in France but it is appreciated. A tip of 5 to 10% of the fare is common practice for good service.
Book your taxi in TaxiNeo
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