Privacy Policy

TaxiNeo is published by Radif Partners, which decides how the data described here is used. Questions: contact@taxineo.fr.

Looking up a route, checking regulated taxi fares or reading a guide to a station or airport: as long as you do not book or open an account, the publisher records no personal data about you. Fare estimates are computed on the fly and not kept.

The site uses Google Analytics 4 to count visits and see which pages are useful: pages viewed, referring page, visit length, device and browser type, approximate country and city. To do so Google Analytics sets two cookies on your device: _ga, which tells visitors apart with a random identifier, and _ga_2Z22GS67QY, which keeps the state of the visit. Their lifetime is set to 13 months at most (390 days) and is not extended on each visit; Google's default is 2 years. Google Analytics stays off in the iPhone and Android app.

The IP address is anonymised: Google Analytics 4 neither logs nor stores it, and only uses it at collection time to derive an approximate country and city. The page address sent is stripped of its parameters, and ride addresses, names and phone numbers you type are never sent to Google. The site shows no advertising: ad storage, ad user data, ad personalisation and Google signals are switched off.

Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, acting as a processor under Article 28 GDPR. Purpose: audience measurement. Legal basis: the publisher's legitimate interests (GDPR Art. 6(1)(f)). Retention at Google: 14 months for visit-level and identifier-level data, then deletion; only anonymous totals remain. Data may be transferred to Google LLC in the United States under the EU–U.S. Data Privacy Framework and the European Commission's standard contractual clauses.

To object: block or delete cookies in your browser settings, or install the Google Analytics opt-out browser add-on (https://tools.google.com/dlpage/gaoptout). The site works the same way. There is no advertising cookie and no social media cookie.

To catch a page that crashes, a booking form that stalls or a button that does nothing, the site uses Microsoft Clarity in its cookie-free mode, in which Clarity sets no _clck, _clsk, MUID or CLID cookie. Clarity only receives anonymous technical signals: errors, load times, dead clicks, scrolling and device type. Each page view carries a single-use identifier, so two visits are never linked. Page text and anything you type (addresses, name, phone number) are masked by the site's code before sending.

Service provider: Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland. Purpose: site stability and speed. Legal basis: legitimate interest (GDPR Art. 6(1)(f)). Retention: 30 days for recordings, at most 13 months for aggregate statistics. To opt out, block the clarity.ms domain in your browser or write to contact@taxineo.fr; the site works just the same.

Booking: name, phone number, pick-up and drop-off addresses, date and time of the ride. This data is used to carry out the ride and is passed only to the driver assigned to it.

Account (driver, organisation or customer): email address and hashed password. Once you sign in, a strictly necessary session cookie keeps you logged in; it goes away when you sign out and is never set for ordinary visitors.

In the driver and organisation spaces (site and app), cookie-free usage measurement (PostHog, servers in the European Union) counts the screens opened and the actions taken (ride accepted or declined, Radar alert received, booking created) to improve these spaces. The account is known there only by its internal identifier, never by its name, email or phone number; page text and anything typed (customer names, addresses and numbers) are masked before sending. Nothing is stored on your device and the browser's Do Not Track setting is respected. Provider: PostHog Inc., hosted in Frankfurt. Purpose: improving the service. Legal basis: legitimate interest (GDPR Art. 6(1)(f)). Retention: 12 months at most. To object, write to contact@taxineo.fr.

Contact and quote forms: what you type is used only to answer you. A Cloudflare Turnstile anti-bot check protects these forms.

Performance of the contract for bookings and accounts; legitimate interest for audience measurement, the stability check and abuse prevention. Booking data is kept for three years after the last ride (usual commercial limitation period), account data until thirty days after the account is closed, contact messages for one year.

Data is neither sold nor rented. It goes to the driver handling the ride and to the providers strictly needed to run the service: hosting (Vercel Inc.), database (Supabase, servers in Ireland), address suggestions and routes (Google Maps), iPhone and Android app notifications (Apple and Google Firebase Cloud Messaging), confirmation emails (Resend), anti-bot protection (Cloudflare), audience measurement (Google Ireland Limited for Google Analytics), the cookie-free stability check (Microsoft Clarity) and usage measurement of the signed-in spaces (PostHog, in the European Union). A report sent to our team (a driver's "Report" link) is kept with its reason, its message and, if you give it, your e-mail address, for as long as it takes to handle it. Some process data in the United States, under the EU–U.S. Data Privacy Framework and the European Commission's standard contractual clauses.

Access, rectification, erasure, restriction, objection and portability: write to contact@taxineo.fr and you will get an answer within one month. For audience measurement, the Google Analytics opt-out add-on described above is enough. If you disagree with the answer, you can complain to the CNIL, the French data protection authority, 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07 (www.cnil.fr).