Taxi safety in France
Learn how to verify a taxi is legitimate, know your passenger rights and adopt good habits for safe travel.
Checking the taxi is official
An official French taxi is identified by several mandatory elements: the 'TAXI' light on the roof, professional licence plates, an approved taximeter and the driver's professional card visible in the cabin. The licence number must be displayed on the rear doors. Never board a vehicle lacking these elements.
The driver's professional card
Every taxi driver must hold a professional card issued by the prefecture after a rigorous exam. This card, with photo, is displayed at the front of the vehicle. It certifies the driver has passed background checks, a medical examination and professional training. You have the right to check this card at any time.
Vehicle inspection and insurance
Taxis undergo annual vehicle inspections, more frequent than for private cars. Professional insurance covers passengers in case of accident. The vehicle must be in good overall condition: tyres, brakes, lighting and seat belts are checked regularly. With TaxiNeo, all partner drivers are verified and their documents checked.
Your rights as a passenger
As a passenger, you have the right to know the applicable fare before boarding, choose your route, request a receipt, pay by card and refuse to board if the vehicle seems non-compliant. You can also insist the meter is started at the beginning of the ride and that air conditioning or heating is working.
What to do if something goes wrong
In case of a dispute or inappropriate behaviour, note the taxi's licence number, the time and location. You can file a complaint with the police prefecture, the DGCCRF or the transport ombudsman. In case of immediate danger, call 17 (police). With TaxiNeo, customer service is available 24/7 to handle any complaint.
FAQ
Frequently asked questions about taxis in La sécurité en taxi
Check for the roof light, taximeter, driver's professional card and licence number on the doors. These elements are mandatory for all taxis in France.
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